Protecting Your Cargo

Insurance Terms & Conditions

• What is the Product About?

  The policy provides you with coverage for your goods whilst in or on or being loaded or unloaded for import and export transit whether on or off the said conveyance against loss or damage.

• Who is the Insurance Provider?

  This insurance policy is underwritten by Zurich General Insurance Company Berhad.

  The product sold is Goods in Transit Insurance.

• Who can buy this insurance?

  The insurance offered is available for Spots users within Peninsular Malaysia.

• What are the interest insured?

  On lawful General Cargo (non-hazardous) and / or no fragile nature inclusive consumer goods, general industry machinery and equipment, except the following goods category which must be referred to insurance company prior to acceptance:

  • Antiques/ Work of Arts, All Valuable Items such as jewelry, precious metals, precious stones, currency, stamps, coins, and similar kind.
  • Highly attractive / target goods – computer, mobile phone, smart phone, iPad / tablet, valuable watches and cameras, valuable perfumes.
  • Livestock and/or bloodstock.
  • Highly breakable / fragile – Chinaware, crystals, earthenware and glassware.
  • Dangerous, explosive, or inflammable nature cargo.
  • Temperature Control Goods/ Refer Cargo.

• What is the coverage?

  This coverage is against loss of or damage to the goods by theft or accidental means (except as provided in the exclusion) whilst in transit:

  • in or on or being loaded on or unloaded from any road vehicle.
  • or whilst temporarily housed in the ordinary course of transit whether on or off the said conveyance within the Territorial Limit.

• Conveyance

  By Land conveyance.

• What is the territorial limit?

  Within Peninsular Malaysia.

• Limit of Liability - How much can I insure my cargo for?

  Up to RM 10,000 anyone consignment/parcel.

• Excess

  Items with sum insured below RM1,000.00, Excess: RM50.00 on each loss.

  Items with sum insured from RM1,000.00 to RM10,000: Excess: RM250.00 on each loss.

• Conditions - What is covered by my insurance?

  • Inland Transit (All Risk) Clause - Covering against all risks of loss or damage to the insured goods whilst in transit by road/rail
  • Inclusive Hijacking
  • Inclusive Loading and Unloading
  • Parcel Post / Courier Clause
  • Lorry Clause cover on Attractive/ Target Goods. Approval is required from Underwriter for All Risk Cover prior to commencement of risk with insurance rate 3.5%.
  • Strikes Riot and Civil Commotion Clause
  • Electronic Date Recognition Clause.
  • Institute Cyber Attack Exclusion Clause Cl.380
  • Institute RACE BIOCHEM Clause Cl.370
  • Loading and Unloading Clause.
  • IT Hazard Clause
  • Termination of Transit Clause (Terrorism)
  • Sanction Limitation and Exclusion Clause
  • Unattended Vehicle Clause
  • Second-hand Replacement Clause
  • Nuclear Energy Risk Exclusion Clause 1.1.89
  • Premium Adjustment Clause
  • Communicable Disease Exclusion Clause JC2020-011

• What are the major exclusions under this Policy?

  Exclude Rusting, Oxidization, Discoloration, Denting, Twisting, Bending, and scratching.

  Exclude Electrical and/or Electronically and/or Mechanical Derangement

  Exclude Pre-existing damage

• What is the excess?

  Items with sum insured below RM1,000.00, Excess: RM50.00 on each loss.

  Items with sum insured from RM1,000.00 to RM10,000: Excess: RM250.00 on each loss.

  Deductible for attractive/target goods*: Minimum RM350 or 15% of Invoice Value on each loss whichever is higher.
  *Attractive/ Target Goods: Computers, Mobile Phone, Smart Phone, iPad/ Tablet, Valuable watches and cameras, Valuable Perfume

• Basis of Valuation

  In the event of loss, accident or arrival before declaration of value, it is agreed that the basis of valuation shall be the prime cost of the goods or merchandise plus the expenses of and incidental to shipping, the freight for which the insured are liable, the charges of insurance and 10(ten)%.

  Inland Transit Invoice price to customers or as may be agreed prior to attachment of risk.

  New and/or Second-hand Item/ Personal Effect Actual cost price if new or current cash price after adjustment for depreciation, wear and tear, condition and age as supported by a complete valued inventory listing.

Making a Purchase

• How do I purchase ZTO Insurance?

  Online website or in-app purchases.

• How soon after purchase does the policy take effect?

  It takes immediate effect.

• How long does it take for the insurance policy to be issued?

  We will process your insurance and send a copy of the cover note to your registered email within 1 hour. After booking confirmation.

• What is the limit of liability?

  RM 10,000.00 per shipment.

Post Purchase

• Can I purchase the insurance coverage after shipment booking?

  No. You need to purchase insurance coverage during booking by select addons insurance coverage in the booking forms.

• Do I need to declare a description of the goods?

  Yes. You need to give specific goods description such as brand, specification of the goods, colour etc.

• Where can I view details on my policy?

  An email with entail insurance certificate and policy wording for detailed coverage will be sent to you.

• Can I cancel my Policy?

  Yes you may cancel your purchased insurance before the delivery commences. We will process the refund and transfer to your bank account within 1 working week.

• Who can I contact for support for my Policy?

  You can email or contact Spots Logistics customer service OR Senang customer service for support.

• I didn’t receive an email after I made a purchase.

  Liaise with Spots, Senang and ZTO.

• What should I do in the event of loss or damage?

  You must notify us through email with full details of the incident / accident within 48 hours from information received or goods received. Early notification is required to avoid any prejudice to your claim. If theft and / or injury to a third party, make a police report immediately.

Claims

• How do I make a claim?

  You must submit your claim with all supporting information and documents as requested to us. Documents include photocopy of IC or passport,copy of invoice of the goods, copy of consignment note, copy of cover note, picture for damage cases and police report for theft cases. You will be required to give full cooperation to the surveyors / adjusters appointed by us in assessing your claim. You can submit your claim by logging into Senang Portal or contacting Spots.

• How many times can I make a claim?

  1 claim per benefit.

• When will I receive the claim reimbursement?

  When will I receive the claim reimbursement? Upon receiving your claims documents, you will receive a letter of offer or rejection if it does not fall under policy condition from the insurance company within 3 working weeks. Upon agreement, payment will be made within 1 working week.

• What is excess means?

  Excess is the amount paid by you and this amount will be deducted from the final amount payable from the insurance company if the claim falls under the policy condition.

• What are the documents needed for a claim?

  In the unfortunate event of a claim:

  The following documents will be required for a claim:

  • Completed Claim Form- To be done via email to Senang (melisa.tan@senangpks.com.my)
  • Photocopy of IC or passport
  • Copy of invoice of the goods
  • Copy of consignment note
  • Copy of cover note
  • Picture for damage cases
  • Police report for theft cases
  • Claim Bill
  • Tracking report
  • Delivery order
  • If late notification, letter for reason of late notification
  • Incident/ investigation report
  • Claim notification from client